Switch to “Auto” in the quality menu, if available
Check your bandwidth (Internet Speed)
 Disable any browser extensions, plugins, or add ons
 Restart your router and modem
 Update your browser
 Close excess browser tabs or applications
 Clear your browser’s cache
 Disable/Enable Hardware acceleration

The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to Mix Innovator’s playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/ users utilizing your connection, and the strength of the signal provided by your ISP.

When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of the player.


From your profile page you can view your recent orders, manage your billing addresses and edit your password and account details.

Go to your Profile page 🙂

After you purchase a video, you have unlimited access foreverrrrr. 


Unfortunately you can only stream our tutorials on Mix Innovator website.


Absolutely! You can watch our tutorials with any devices.

Mix Innovator Original Tutorials :
All payments are final and nonrefundable. Refund is not possible if you have played the video at least once (including once). However, refund is only possible within seven days for people who made a purchase but never played the video. 

What is Mix Innovator Original?

All tutorials created through Mix Innovator are originial.  You can find the author/creator of each turorial in the tutorial.

Innovators’ Tutorials
Every customer has the right to receive a full refund only once within 4 days except Mix Innovator original tutorials. For more details, please check our refund policy.

If you aren’t receiving an order confirmation receipt from Mix Innovator, first check your spam or junk folders. Make sure to mark emails from Mix Innovator as “not junk” so you receive them in the future.


Customers can request a full refund based on our refund policy. Please read our refund policy.

Please click HELP at the bottom of our webpage. 🙂 

On rare occasions, we have to remove the course due to copyright problem. We will notify you if it happens.

To do request a refund, please click HELP at the bottom of our webpage. 

We are working on it. 🙂 Please stay tuned!